Privacy Policy
Last updated: 27/11/25 Elrock Building Consultancy (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal data responsibly. This policy explains what information we collect, how we use it, and your rights under UK data protection law, including the UK GDPR and Data Protection Act 2018.
1. Who we are
Elrock Building Consultancy Website: https://elrockbc.co.uk Email: enquiries@elrockbc.co.uk Telephone: 07831 010398 Data Controller: Elrock Building Consultancy
2. Information We Collect
We may collect and process the following types of personal information: Information you provide directly
- Name
- Email address
- Telephone number
- Company name
- Details included in enquiry forms or emails
- Project-related information you choose to share with us
Information collected automatically
When you visit the website, we may collect:
- IP address Browser type and version
- Pages visited and time spent on the website Referring
- websites Cookie and tracking data (see Section 7)
3. How We Use Your Information
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We use your personal data to:
- Respond to enquiries and provide requested services
- Carry out building consultancy, surveying and project management work
- Manage client relationships Improve our website and user experience
- Maintain internal records
- Meet legal or regulatory requirements
We do not sell your data to third parties.
4. Lawful Basis for Processing
We process personal data under the following lawful bases:
- Contract – to deliver consultancy or surveying services
- Consent – when you submit forms or opt-in to communication Legitimate interests – for business administration, website analytics, and improving services
- Legal obligation – where required by law or regulatory bodies
5. Sharing Your Information
We may share your data with:
- Professional partners or subcontractors involved in delivering your project
- IT, hosting, and website service providers
- Legal or regulatory authorities when required
All partners are required to keep your data secure and only process it for the purpose of providing services to you.
6. Data Storage and Retention
We store data securely and retain it only for as long as reasonably necessary. Typical retention periods:
- Enquiries: up to 12 months
- Project files: up to 7 years after completion
- Financial records: up to 7 years (as required by law)
After the retention period, data is securely deleted.
7. Cookies & Website Tracking
Our website may use cookies and tracking tools such as analytics to improve performance and understand visitor behaviour. Cookies may collect:
- Device information
- Pages visited
- Time spent on site
You can control or disable cookies in your browser settings.
8. Your Rights
You have the right to:
- Access the personal data we hold about you
- Request corrections to inaccurate information
- Request deletion of your data
- Object to processing based on legitimate interests
- Withdraw consent at any time
- Request data portability
To exercise your rights, email us at enquiries@elrockbc.co.uk.
9. Security
We take data security seriously and use technical and organisational measures to protect your information, including secure hosting and restricted access to client files.
10. External Links
Our website may contain links to third-party websites. We are not responsible for their content or privacy practices.
11. Changes to This Policy
We may update this privacy policy from time to time. Changes will be posted on this page with an updated revision date.
12. Contact Us
If you have any questions about this policy or how your data is handled, please contact:
Elrock Building Consultancy
Email: enquiries@elrockbc.co.uk
Telephone: 07831 010398
